We have over 150 surveyors and cover the majority of the UK. However, we do not currently cover Scotland and Northern Ireland.

Yes all of our surveyors are qualified members of the RICS (Royal Institution of Chartered Surveyors).

All qualified RICS surveyors have the following designations after their names: AssocRICS, MRICS, or FRICS . You can check your surveyor’s qualification on the RICS website under “Is your surveyor qualified?”

No, we do not use trainee surveyors. All of our surveyors are fully experienced and fully qualified RICS members. Therefore you can be certain that your property will be both inspected by and reported upon by a fully qualified RICS surveyor.

The Level 2 Homebuyer Survey is for traditionally built properties which are in good condition. A Level 3 Building Survey is ideal for older, larger, run-down, unusual or altered/extended properties or if you are planning major work. Please see our product pages for further information.

It is a detailed visual inspection of the property, grounds and services and is more extensive than a Level 2 Survey. Loft spaces, basements, cellars and similar are inspected if it is safe to do. Although services are not tested, they are observed in normal operation (switched on or off where the occupier gives permission/if it is safe to do so). The report objectively describes the form of construction and materials used for different part of the property. It describes the condition and provides an assessment of the relative importance of the defects/problems. It also describes the identifiable risk of potential or hidden defects in areas not inspected and proposes the most probable cause of the defects based on inspection.

We don’t automatically include a valuation so that you are not paying for something that you may not need. If you would like to include a valuation, please let us know when you book your survey.

A Level 1 Condition Report is the least detailed survey on the market. We do not offer Level 1 as we prefer to give a more detailed assessment of the property condition to our customers.

Yes we’re happy to supply a sample report. Please call our booking team on 0330 113 1133.

We usually have appointments available within the next few days.

Unfortunately not, as it’s really important that that the surveyor is allowed to concentrate on performing the survey without distractions.

We offer a quality service provided by fully experienced and qualified surveyors. We keep our prices low by using technology to speed up the delivery of your report. Your own quote may not be from a firm that works this way, however we’d be happy to take a look and see what we can do.

No, we take away the hassle and arrange all of this for you.

You can either pay for the survey when you book it, or you can provisionally reserve the surveyor appointment and pay when we email you with details of how to pay. Payment is required prior to the appointment being fully confirmed. We accept all major credit and debit cards and you can also pay via PayPal.

We aim to get the report to you within 5 working days but you’ll see from our Trustpilot Reviews that we regularly deliver the report to our customers even quicker.

Many of our surveyors will deliver the report more quickly, depending on the size and construction of the property.

All our surveyors have a Houzecheck identification card and will introduce themselves upon arrival.

Following a Level 2 Homebuyer or Level 3 Building Survey, the surveyor will make reasonable endeavours to call you to discuss their main findings following the inspection. This may, or may not, be immediately after the inspection, depending on other bookings that the surveyor may have scheduled in their diary.

To date, we have provided over 11,000 surveys and valuations to happy customers and pride ourselves on the quality of our service. Please feel free to check out our Trustpilot and Google Reviews.

The report will be sent to you via email.

We are very flexible and receptive to customer needs. We have an understanding Customer Services team which is happy to help you. If you need to reschedule to another date, we can arrange this for you free of charge prior to the inspection taking place. If you no longer need the appointment, as long as you give us 24-hours’ notice prior to the inspection taking place, we will arrange a full refund of the product fee paid.

We have a dedicated Customer Services team which will be happy to help you with any query you may have. Please call the team on 0208 936 9033 or email to: team@houzecheck.com.

We take complaints very seriously. Please put your complaint in writing to our Customer Services team, email: team@houzecheck.com which will acknowledge your complaint and investigate your concerns.